Course Contents

The ACEA™ course covers the following topics:

Introduction

  • Personal introductions
  • Course background
  • The “Journey”

Fundamentals of Modern Corporate Behaviour

  • Exploring the characteristics of today’s global business environment
  • Understanding the role of the Executive Assistant in a modern world
  • The role of the modern Executive Assistant

Strategy

  • Strategy understanding
  • Corporate vision and mission
  • Delivering the strategy
  • Goals vs objectives
  • Principles of planning
  • Project alignment with strategy and organisational goals

Balanced Scorecards

  • Understanding and measuring corporate performance
  • Drilling down to the Executive Assistant role
  • Measuring success

Business Ethics

  • Corporate social responsibility
  • Business ethics

Time Management

  • Prioritising
  • Tactics
  • Delegation
  • Managing effective meetings

Financial Awareness

  • Financial accounting vs management accounting
  • Understanding the 4 key financial statements
  • Principles of budgeting

People Management & Leadership

  • Understanding leadership
  • Identify your leadership profile and explore how you can use this knowledge to create your own future
  • Assess your leadership competencies and learn how you can develop your strengths
  • Identify those additional skills and tools that can make you a better leader

Motivation

  • Motivation theory
  • Motivation through rewards

Fundamentals of Project Management

  • What is a project
  • Project methodologies
  • Work breakdown structures
  • Project estimating
  • Implementing effective project governance
  • Controlling the project, including status meetings and issues management

Effective Communication & Conflict Management

  • Develop your ability to influence and communicate with others
  • Understanding communication
  • Diversity, assumptions and stereotypes
  • Listening skills
  • Verbal and non-verbal communication

Other Essential Management Skills

  • Stakeholder management
  • Risk management

Problem Solving & Multitasking

  • Differentiate and define various types of problems
  • Root cause analysis
  • Evaluate solutions and apply creative thinking techniques to problem solving

Presentation Skills

  • Understanding fear
  • Planning presentations
  • Overcoming nervousness
  • Presentation preparation

Emotional Intelligence (EI)

  • Emotional quotient (EQ) vs intelligence (IQ)
  • Emotional intelligence framework
  • Using emotional intelligence
  • Personality and behaviours (DISC)
  • Know your inter-personal style and how your behaviour impacts others

ACEA™ Examination *

* Only those who successfully complete the examination and participate effectively in the course case studies will receive the Advanced Certificate for the Executive Assistant: ACEA™

 

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