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Principles of Persuasion and Influencing Skills for Administrative Managers – LONDON, UK
November 17, 2017| £340
This training forms a unit of The IQ/IAM Level 3 Award in Professional PA & Administration Skills. It can be attended as a standalone training day and delivered inhouse to your team of administrators.
This unit is about persuasion and influencing skills. It covers how to recognise and work with the communication styles of others and the use of different questioning techniques.