This training forms a unit of The IQ/IAM Level 3 Award in Professional PA & Administration Skills.  It can be attended as a standalone training day and delivered inhouse to your team of administrators.

The aim of the unit is to develop learners’ knowledge of the skills required to write effective business communications in a range of formats.  This unit is for those who would like to refine their writing skills in general, and increase their confidence in producing emails and letters that communicate their message clearly and professionally.

Learners will gain an understanding of the purpose of planning communication, the purpose and value of designing and producing high quality and attractive documents and how to communicate in writing.  They will also develop skills in communicating in writing.