All Things Admin: 5 Tips on Professional Communication in the Text-Chat Age

To celebrate the second birthday of The Innovative Admin™ this month, we’ve been talking a lot about how to innovate your administrative career. While there are many ways to do this, one of the most important is paying attention to the type of information you put into your head and the people you surround yourself with.As we support our executives and teams, we have to be aware of new industry trends and emerging technologies — and know how to adapt to make both a part of our regular routine. We also have to surround ourselves with people who can support, enrich and advance our careers.The importance of this has become especially evident as I begin working on my second book. I’m even more excited about this one than the first, and it’s mostly because I have added additional support in key areas of my team. In the past couple years, I’ve connected with people who stretch my thinking, inspire me, push me beyond my comfort zone, and strengthen my weak spots. This team supports my personal and professional endeavors, as well as my company’s, and they’ve already made a huge difference in my approach to this next book. It took time and effort to put this team together, but it’s already done wonders to improve my approach to the innovation curve we’re approaching. And I’m certain these people will have the same positive impact on my upcoming book as they’ve had on me personally during the past few months.All admins need a great support system — even if you’re not working on a book or major project. Surrounding yourself with people who contribute to your professional development and make you stronger will help you be a more innovative and successful admin.This week’s AdminPro Training Series touched on this subject, as we talked about the 9 habits of The Innovative Admin™. And we’ll continue to explore this topic during the June session on developing your business acumen. Click here to get the replay for this month’s session or register for the June webinar. Also, check out our Facebook, Twitter, and LinkedIn pages this week for more insights on developing your business acumen and personal advisory board.Supporting your administrative success,P.S. If Twitter still has you scratching your head, join me on Wednesday, June 4 for The Innovative Admin’s Intro to Twitter. It’s going to be another fun session!
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5 Tips on Professional Communication in the Text-Chat Age

By Julie Perrine, CAP-OM, MBTI Certified

Do you know what LOL, BTW, and TTYL stand for? If you’re younger than 20 or you have a kid who is, you may have some insights into the acronymic language that is chat and text message shorthand.

According to a Pew Research Internet Project report, 90% of American adults own a cell phone and 81% of those surveyed send or receive text messages with their phones. Given these statistics, it’s no surprise that the chat/text code has seeped into the professional world.

This is the age of abbreviated communication, emails, texts, and instant messages are widely accepted substitutes for in-person meetings and phone calls. Yet this trend toward abbreviated correspondence has made proper professional communication more important than ever. Complete sentences, grammar, and punctuation are still important, even if there’s a lot less of them.

How do you stay professional when texting and instant messaging? In honor of National Speak in Complete Sentences Day on May 31, here are a handful of tips to help you balance the two.

1. Don’t text or message important, confidential, or urgent information. If you’re late for a meeting or you have to give someone the company credit card number, call or deliver the information in person. Not everyone checks his or her phones on a regular basis, and even the best security software can’t prevent every information breach.

2. Be aware of auto-correct. A lot of smart phones and tablets now automatically correct spelling or complete words as you type a text message or email. While this is a great feature for the spelling-challenged or those with wide fingers, it can lead to embarrassment if auto-correct changes or inserts the wrong word. Google “common autocorrect mistakes” and learn from other people’s mistakes.

3. Add a disclaimer to emails sent from mobile devices. “This message was sent from my iPhone; please excuse any typos.” Chances are you’ve seen something along these lines in an email. A disclaimer isn’t an excuse for carelessness, but it can help explain the occasional typo.

4. Don’t over text. Not everyone has unlimited text messages, and an astronomical phone bill doesn’t help any relationship — professional or personal.

5. Watch your tone. It’s so easy for someone to misunderstand the tone of a text or message. Refrain from using either to deliver information that could be misinterpreted, and leave texting/messaging for simple communications, such as confirming an appointment or sending a non-urgent reminder.

Texting and instant messaging are quick and easy ways to communicate with your colleagues, mangers, clients or other work associates — provided that you use them in a professional manner. Be cognizant of what you’re saying, don’t type anything you wouldn’t say in person, and text/message AYOR (at your own risk).

© 2014 Julie Perrine International, LLC

HOW TO USE THIS ARTICLE IN YOUR NEWSLETTER OR WEBSITEWant to use this article in your newsletter, ezine or website? You can — just as long as you include this complete blurb with it:Julie Perrine, CAP-OM, is the founder and CEO of All Things Admin, providing training, mentoring and resources for administrative professionals worldwide. Julie applies her administrative expertise and passion for lifelong learning to serving as an enthusiastic mentor, speaker and author who educates admins around the world on how to be more effective every day. Learn more about Julie’s new book — The Innovative Admin: Unleash the Power of Innovation in Your Administrative Career — and request your free copy of our special report “From Reactive to Proactive: Creating Your Strategic Administrative Career Plan” at
Topic: 9 Career Habits of The Innovative Admin
Presented By:Julie Perrine, CAP-OM, MBTI Certified, Founder & CEO of All Things Admin
Click here to get the replay!

In this age of advancing technology and evolving business environments, it’s not enough to have good skills and a lot of experience. As admins, it’s important for us to expose ourselves to new ideas, methods, and industry trends if we want to excel in our field. Executives want assistants who can collaborate, lead, and provide solutions to the problems that arise daily. And innovation is required to be successful. Yet, recognizing the powerful impact innovative thinking can have on your career isn’t good enough. You must take action and cultivate habits that support your success as The Innovative Admin™.

During this session, we’ll discuss:

  • Who is The Innovative Admin™?
  • Nine key habits of The Innovative Admin™
  • How to overcome career sabotaging fear and self-doubt
  • Healthy habits for innovation success

We invite you to unleash the power of innovation in your administrative career and join us for this May session!

If you’re already a member of the AdminPro Training Series (formerly the Success Builder Series), you don’t need to do anything, you’re automatically registered for the next teleclass. If you’re not yet a member, learn more about this affordable and convenient continuing education option for admins and register here.

Topic: The Innovative Admin’s Intro to Twitter
Presented by: Julie Perrine, CAP-OM, MBTI-Certified, Founder of All Things Admin
Webinar Fee: $37
Date: Wednesday, June 4
Time: 12 p.m. CDT / 1 p.m. EDT
Click here to register!

Does Twitter still have you scratching your head? Tried Facebook or LinkedIn, but Twitter’s still a mystery? Have you tested the Twitter waters, but don’t know how to maximize the platform’s benefits?

Social media can be a fun tool for downtime and connecting with family and friends, but it’s also a powerful tool for advancing your career, staying current on industry trends, keeping up with the latest technology, finding training and professional development opportunities…and much more! And one of the most accessible and simplest tools for doing all of those things is Twitter.

This webinar will cover:

  • Basic Twitter terminology, and how to get started.
  • How to network effectively on Twitter.
  • How to find mentoring, training, and resources on Twitter.
  • Where to find the right people to follow for your interests, career path, and industry.
  • How to connect with leading experts on career planning, job hunting, resume updating, and more.
  • How to participate in weekly online training chats.
  • How to connect with other administrative professionals.
  • What to tweet about.

Get a handle on Twitter and take advantage of all the benefits this social media platform has to offer!

If you missed the May 21 webinar, “3 Ways to Take Control of Your Outlook Inbox,” you can still get the replay. Click here to access it now!

Note: The AdminTech Crash Course is not part of the AdminPro Training Series. If you are a subscriber to the AdminPro Training Series you must register for AdminTech Crash Courses separately.

Certified Administrative Professional – Organizational Management ®
Myers-Briggs Type Indicator Administrator ®

Julie Perrine is an administrative expert, trainer, and all around procedures pro. Her upbeat, step-by-step approach to handling the opportunities and challenges facing administrative professionals provides proactive strategies for developing a plan, creating forward motion, and achieving great results. With more than 20 years of experience in the administrative profession spanning several industries, she has mastered the process of taking big goals or projects and breaking them down into achievable action plans that work.

Julie is the founder and CEO of All Things Admin, a company dedicated to developing innovative products, training, and resources for administrative professionals worldwide. She is also the creator and author of “The Innovative Admin: Unleash the Power of Innovation In Your Administrative Career,” several e-books, and numerous training programs.

You may absolutely share this newsletter with anyone you think may enjoy it. When doing so, forward it in its entirety, including our contact and copyright information. Thanks and enjoy!The All Things Admin e-newsletter is written by Julie Perrine, CAP-OM, of All Things Admin and Julie Perrine International, LLC.We welcome your questions and comments. Please send them to: [email protected] are subscribed as %$email$%.If you would like to update your subscription or opt-out, please click on the appropriate link below.

About Author

Julie Perrine

Julie Perrine is an administrative expert, author, speaker, and all-round procedures pro. She is the founder and CEO of All Things Admin, a company dedicated to developing innovative products, training, and resources for administrative professionals worldwide. Learn more about Julie’s latest book, Become A Procedures Pro: The Admin’s Guide to Developing Effective Systems and Procedures and download free templates at and If you are interested in Julie training your assistants or speaking at your event, either virtually or in person, please email [email protected]

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