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IAAP Canadian Education Conference (CEC) 2018 – TORONTO, ON, CANADA

May 24, 2018 - May 27, 2018

| CA$550 – CA$850.00

Register now for IAAP’s CEC 2018! This amazing event will be held May 25-27, 2018, at the Delta Hotels by Marriott Toronto East. Hotel room rate is $179 per night. Learn practical, relevant content from Meg Anderson, Rhonda Scharf, Marie Herman, and Paul Byrne.

May 24, 2018
5:00 – 6:30 p.m. | Connections & Cocktails Networking Event

May 25, 2018
7:15 – 8:15 a.m. (included in registration) | Breakfast

8:30 – 10:00 a.m | Proofreading Workshop | Meg G. Anderson
Wouldn’t you rather catch those glaring typos and grammatical mistakes before you hit send, clicked publish, or received the printed brochures? This session will teach you software tips and personal habits to improve your proofreading capabilities and increase your chances of catching and correcting errors. These easy-to-implement tips will help you instantly make the most of software you’re already using, including Microsoft Word, Microsoft Outlook, Gmail, and Google Docs.

Key Takeaways:

  • The reasons that typos and grammatical mistakes impact your professional reputation and your business’ bottom line
  • Advanced settings and software extensions to improve spelling and grammar check in Microsoft Word and Microsoft Outlook
  • Free software extensions to improve spelling and grammar check in Gmail, Google Docs, and other web-based software tools
  • Impactful, easy-to-implement personal habits and useful resources to assist you in identifying and correcting typos and other content errors

10:00 – 10:15 a.m | Break

10:30 – 11:45 a.m. | Proofreading Workshop Continued | Meg G. Anderson

12:00 – 1:00 p.m. (included in registration) | Lunch

1:00 – 2:30 p.m. | Time Savings Tips in Microsoft Office | Marie Herman
You probably work with Microsoft Office programs every day, but are you really familiar with the many features that can save you hours of time? This session will help you to discover:

Key Takeaways:

  • Data manipulation tools in Microsoft Excel
  • Ways to streamline copy and paste options
  • Ideas for working with graphics and other objects more efficiently
  • Little known techniques of using find and replace in Microsoft Word

2:30 – 2:45 p.m. | Break

2:45 – 4:15 p.m. | Time Savings Tips in Microsoft Office Continued | Marie Herman

May 26, 2018
7:15 – 8:15 a.m. (included in registration) | Breakfast

8:30 – 10:00 a.m. |Emotional Intelligence: The 3 Most Important EQ Skills Needed in Business Today | Paul Byrne
Our emotional abilities are learned, and can be improved with knowledge and practice. Intrapersonal awareness is the foundation of everything! Take charge of your attitude and you take charge of your life with new strategies for beating negativity, eliminating doubts, and setting positive goals. Understand the power of thought, and its impact on prompting emotion. Recognize that thoughts are a choice, and that the right choice leads to better decisions and better outcomes.

Key Takeaways:

  • Uncover the underpinning of confidence: realistic self-regard, positive perceptions.
  • Appreciate the think, feel, behave dynamic and how reality testing improves our attitude
  • Incorporate empathy to be at our best during difficult interactions
  • Choose and apply specific communication strategies to maximize their persuasive influence

10:00 – 10:15 a.m. | Break

10:15 – 11:45 a.m. | Art of One-Way Transmission: Practical Primacy Talk | Paul Byrne
The beginning of interactions is important…the most important. The primacy effect states that people will remember and be more influenced by the beginning of an interaction than any other part. This workshop provides practical advice all professionals can use to begin any interaction in the best possible way. Interactions include meeting a person for the first time, the opening of a presentation, a voice message, writing an email, presenting on skype. Knowing what to say, and how to say it at the beginning breeds the confidence and composure needed for the rest of the interaction.

Key Takeaways:

  • Make written communication easy to write, easy to read, and easy to understand
  • Identify the reader to maximize impact
  • Polish delivery and make effective contact
  • Make performance anxiety work for you

12:00 – 1:00 p.m. (included in registration) | Lunch

1:00 – 2:30 p.m. | Utilizing Microsoft Office As a Project Management Tool | Marie Herman
Administrative professionals are responsible for many projects of varying sizes, but we aren’t always given all the tools we need to track our projects. Fortunately, Microsoft Office has many resources built in for project management to help you manage your projects more effectively.

Key Takeaways:

  • Ways to customize Outlook for better project management
  • Collaboration tools built into Microsoft Office
  • Built in tools for tracking tasks, status, and more
  • How OneNote can also help

2:30 – 2:45 p.m. | Break

2:45 – 4:15 p.m. | Outlook as Project Management Continued | Marie Herman

May 27, 2018
7:15 – 8:15 a.m. (included in registration) | Breakfast

8:30 – 10:00 a.m. | Professional Effectiveness | Rhonda Scharf
Do you complain that you don’t have enough time? Do you ever feel that you will never catch up and it frustrates you? You are efficient, you are more than competent, but when it comes to getting everything done, it just never happens. Your effectiveness isn’t just about what you do during the day. It is about asking the right questions, prioritizing the right activity in that time, and managing the interruptions placed on us by others.

This fully interactive workshop will introduce you to practical techniques in helping you achieve better results through professional effectiveness, how to organize your time more effectively, and be introduced to tools and perspectives to better manage your workload.

Key Takeaways:

  • Identifying time management challenges
  • Discussing the common time management mistakes and identifying how to work smarter, not harder
  • Managing multiple priorities and multiple people
  • Developing a personal time management action plan

10:00 – 10:15 a.m. | Break

10:15 – 11:45 a.m. | Professional Effectiveness Continued | Rhonda Scharf

11:45 – 12:00 p.m. | Wrap Up

12:00 – 1:00 p.m. (included in registration) | Lunch


For more than 15 years, Meg G. Anderson has been passionate about helping brands spread their mission and market their expertise through a variety of career hats, including copywriting, web design, project management, and internal communications. She founded Luminary Works, an editorial services firm, with the goal of helping small, medium, and family businesses create stories worth telling and messages worth sharing. A native of Mississippi, Meg is a graduate of Emory University and Georgia State University’s Executive MBA program.

A senior partner and trainer with Mackay Byrne Group; Paul is also an Ottawa based English Professor specializing in communication skills for the workplace with a Master’s Degree in Adult Education. For 14 years Paul has been facilitating personal communication skills and training, recognized for outstanding achievements in teaching and curriculum design. Clients are consistently rewarded with his ability to translate academic theory and psychological research into practical communication techniques for the workplace. His personal belief is that enhanced communication competence is a result of a heightened self-awareness, an appreciation of benefits (personal and organizational), and knowledge of easy to understand communication techniques and strategies.

Marie Herman CAP, OM, ACS, MOSM is the owner of MRH Enterprises, which provides speaking services, writing, training, consulting, private tutoring, and more. Marie conducts seminars and workshops globally, leading online study groups for a variety of certification programs and offers regular webinars on advanced computer topics and professional and career development. Marie worked as an administrative professional for several decades, including positions supporting the Chief Technology Officer of Fermilab, a Department of Energy (DOE) particle accelerator laboratory and the Chairman Emeritus of Servicemaster. Her extensive technical background includes project management, contracts administration, web page design, and other administrative responsibilities. She has been a member of the International Association of Administrative Professionals since 1997, serving in a variety of leadership and other roles. She has an Associate’s Degree in Business and is a Certified Internet Webmaster Designer. She holds an Advanced Communicator Silver designation from Toastmasters.

Insightful … humorous … entertaining … even contagious … words that are often used to describe Rhonda Scharf. A speaker with the uncanny ability to look at the normal and see something quite different. Rhonda is a Professional Speaker recently inducted into the Canadian Speaking Hall of Fame, Trainer and Author, based in Ottawa. She has spoken to tens of thousands of people in 13 different countries. Rhonda will share some things she has learned to help you thrive in your work environment, emerging at the end of the day with a smile and a sense of accomplishment. Audiences far and wide sing her praises for her relevant and useful tips on administration, communication and workplace effectiveness! Her natural warmth and sincerity are balanced by a healthy sense of the absurd, a combination that is useful in any situation. With her CSP and HoF designations, combined with her Spirit of CAPS award, she is only one of two speakers worldwide with the trifecta of honours. Rhonda’s professional speaking career began at age two… when her mother would offer her 25 cents to be quiet for five minutes!

Worth 14.75 CAP Recertification Points.

To download the PDF schedule, click here.


May 24, 2018
May 27, 2018
CA$550 – CA$850.00
Event Category:


[email protected]


Delta Hotels by Marriott
Toronto East, 2035 Kennedy Road
Toronto, ON M1T 3G2 Canada
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