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Too Many Flows – How to think about Workflow or Process Flow
August 10, 2017 @ 10:00 am - 11:00 am| $145.00
This Course is approved by HRCI and SHRM Recertification Provider.
Overview: Those who know how the job is done are those who do it. They may or may not do it as the business or organizations wants it done. Often the issue is that a task is used as a”time filler” – taking as long as time is available. This affects efficiency and perception. Or tasks are rushed, done partially and missed completely and frustration is high.
But, worst of all is when the task directives provide no options or alternatives for those “what if” situations that happen all the time. Everyone loses – the business or organization, the staff, and all other stakeholders. If it’s bad enough, it will require immediate damage control and rebuilding trust that can take months or years. In order to improve both efficiency and perception of the quality of the work done, owners and managers need to take time to re-evaluate key processes and make changes before the worst happens.
It requires honesty from all staff involved or affected and encouragement without repercussion. The goals are:
- To get to the truth about how tasks are really done
- To identify opportunities and threats as well as strengths and weaknesses and consider options and alternatives
- To recognize and plan for key decisions that will be made that also affect other areas of the business including staffing, pricing, and profit as well as potential legal standing and compliance
- To plan for and include stakeholder input. This webinar provides a framework on which to begin this rebuilding process that is efficient and thorough
Why should you Attend: Is your staff trapped by incomplete procedures that can result in public relations nightmares? Checklists and job aides aren’t enough to get the job done anymore – just ask the airlines that bumped people off flights in May. Now, it’s critical to not only make sure procedures are followed and no task is missed but to manage options, what if’s, and how each task is perceived by others with cell phones active on social media. Does your workflow and process flow measure up? It must.
No staff? Want more time off or higher profits? You’re still not too small to use process mapping if you want in order to:
- To hire someone to do the work so you can do things
- To ensure it’s done the way you want it done by vendors, temps or employees
- To make sure nothing important is left out
Learn what are you should consider before making the time to do this right, including revising it and improving your process maps as you use them.
Areas Covered in the Session:
- How to evaluate the current procedures in place (written and unwritten) for problem areas
- Damage control options to use before changes can be made and take effect
- How to use task analysis, job descriptions, mission, code of ethics, and stakeholders to create better workflow efficiency and perception by all internal and external stakeholders
- How to create a plan, timeline for implementation of the new workflow, and budget to revise critical processes in delivery of goods and services in each of the six areas of business (sales, marketing, operations, administration, financial, books and records)
- Key decisions – using outside resources, managing current workload, balancing guidance, freedom to operate, and limits, while managing expectations
- Getting”buy in” and support for the workflow from the top to the bottom of the organization and the stakeholders
- Putting the new procedures in place
- Tracking , evaluating, and improving the new procedures
Who Will Benefit:
- Owners of Small Businesses
- Top Management Staff (C- Level)
- Marketing & Sales Directors with inside or outside Sales Teams
- Operations Manager
- Vendors to Larger Businesses
- Non-profit Presidents or CEO’s
NetZealous LLC, DBA TrainHR
Email: [email protected]