World Class Trainer, Bestselling Author & Creator of the Bakerwrite Speedwriting System

After over 20 years working as a secretary and then PA, Heather established Baker Thompson Associates in 2000 to enable Office Professionals to achieve their potential for their career development and the success of their organisation.

All her sessions are very much discussion based to ensure relevance to attendees’ specific needs. The training is informal and relaxed and is aimed at building delegates’ confidence and appreciation of their value, as well as enhancing their skills.

She now travels around the world meeting PAs, EAs and administrators of all levels and from all types of companies. She is the author of 4 Amazon top ten selling books and the creator of the BakerWrite speedwriting system. She is also an NLP Practitioner, TAP.cert trainer and winner in 2017 and 2018 of the North West Enterprise Awards Best Administrative Staff Training Provider.

Heather is proud to be a Prince’s Trust Business Mentor and a supporter of Isipho Admin in South Africa.


The Exceptional PA The Art of Communication Minute Taking Business Writing Benefit from Change The World’s your Oyster Reinforce Positive Perceptions Speedwriting Administrators’ workshop Chair Brilliant Meetings
Heather Baker
  • Thank you to Heather Baker of Baker Thompson Associates and the Scottish PA Network for a fantastic training course yesterday. The Exceptional PA course gives you all the skills you need to help you maintain a great working partnership with your Management team.

    - Sarah White, PA, Edinburgh Marriott Hotel -

  • Thank you for your email, and for the great training yesterday.

    We were very grateful for the opportunity to take part in your course yesterday – I can see why most of the sessions are fully booked!

    I can honestly say it’s the best training course I’ve ever been on.  You made a subject which could have been very boring interesting and engaging.

    Both Janine and I have taken a lot away from the day that we will be able to apply in our roles.

    - Manchester Assistants -

  • It was a very fruitful and memorable event. The 2 days Master Class training was the best ever that we have attended.

    The experience and knowledge that we gained is so powerful that positive results came instantly when we got back to work.

    Thanks to Mrs. Heather Baker for the expertise and sharing important tips based on real life experience. Building relationships through e-mail is one important lesson we could not forget.

    - Managers from an international engineering organisation -

  • Since winning UK PA of the Year in 2010 I have had the pleasure of meeting many PA trainers from across the globe. I met Heather in February 2014 when I attended a workshop she ran on Assertiveness. I thought she made the subject really accessible, and had really tailored everything to the role of the PA. Heather has a very welcoming, friendly style, and her breadth of experience really shone through – she answered every question with really useful and helpful advice. I wouldn’t hesitate to recommend Heather as an expert PA trainer and I hope to attend another one of Heather’s courses soon!

    - Laura Richardson Ahmed, UK PA of the Year 2010 -

  • I found the session incredibly helpful, it was just the right confidence and motivational boost that I was in need of!

    I felt really comfortable that it was a small group, which enabled me to talk in a relaxed manner and it didn’t feel like a ‘formal’ training thing. What I said was really listened to and the issues/ questions I raised were addressed until I felt satisfied. The emphasis on keeping it on personal experience was very helpful in helping me think about and address the issues or problems I had. I definitely found your use of drawing on personal experiences and stories interesting and helpful to listen to. Your sense of humour injected that extra little bit more interest into those stories!

    All in all it proved to be a very useful, motivational and confidence-boosting experience. 

    - Khwan Bu, PA to Chief Executive, Directors UK -

Booking Information

Booking Heather Baker for your event is easy. Here is the information you need to know:


I will usually travel from Stockport (train or car) or Manchester International Airport.


Call our office number on +44 1932 560974 with any queries or to book.

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Contact Information

For more information, a quote or to book Heather Baker , please use the contact form or the contact information below.

[email protected]

+ 44 (0) 1932 560974