Lindsay Taylor

Neuro Linguistic Programming

• – Introduction of Neuro Linguistic Programming as the basis for learning   
• – Understanding of where NLP came from and what it means  
• – Identification of the constituent building blocks of NLP   
• – Exploring NLP in relation to the role of the admin professional and your everyday life

45 minutes – 1 hour

It’s all about Rapport

• – Introducing and reinforcing the key elements of rapport   
• – Recognising when you are in and out of rapport  
• – Practicing techniques to create and maintain successful working relationships and communication channels with your management team  
• – Active listening – polishing your listening skills as a vital aspect of communication

45 minutes – 1 hour

If you believe you can or believe you cannot, either way you are likely to be right

Exploring beliefs you hold that can ensure or sabotage your success   

• – Recognising “enabling” and “limiting” beliefs that are crucial for your overall success  
• – Developing flexibility in order to change limiting beliefs to promote assertiveness, motivation and confidence in your office environment  
• – Discovering your fears and developing strategies to overcome them  
• – Utilising the benefits of curiosity versus judgement   
• – Implementing assertiveness models and techniques   
• – Maintaining boundaries – the art of the “no”

45 minutes – 1 hour

It is not possible to not communicate

• – Understanding of how we make sense of our world and the preferred communication style and language of yourself and your management team  
• – Seeing, hearing and feeling your world – how our senses determine our language and communication style  
• – Developing flexibility in your language to ensure optimum lines of communication  
• – Understanding the barriers to successful communication and employing techniques to overcome these   

45 minutes – 1 hour

The person with the most flexibility has the most influence over any interaction

• – Recognising the need for flexibility in our thinking, behaviours and language to be an influential and valued member of our organisation  
• – Understanding different questioning techniques  
• – Building a portfolio of effective questions  
• – Successfully applying outcome thinking to identify and achieve what you and others need and want to achieve   
• – Putting forward your proposals with impact  
• – Identifying different personality and behaviour patterns in yourself and your team and the language sets associated with these   
• – Using influential language to successfully manage, delegate and optimize your working relationships  

45 minutes to 1 hour

Message received loud and clear

• – Identification of the communication model   
• – Understanding of how we filter messages  
• – Understanding the barriers to successful communication and employing techniques to overcome these   
• – Understanding the importance of non verbal communication  

45 minutes – 1 hour

How do we know what we don’t know?

• – Introduction of Johari’s Window as a model for creating rapport  
• – Understanding when and what to share
• – Understanding different questioning techniques
• – Building a portfolio of effective questions 

45 minutes – 1 hour

Decisions, Decisions ....

• Identifying the criteria we have in place for making decisions  
• Creating a hierarchy of criteria  
• Introduction of model for use when faced with decision making   
• Understanding of how we can support & influence others decision making

45 minutes – 1 hour

The Language of Leadership

• – Understanding how to tailor your language to the person you are leading  
• – Learning and implementing the art of being “artfully vague”  
• – Putting into practice the “yes set” 
• – Ensuring you use Towards language  
• – Tapping in to the key elements of rapport to lead with impact

45 minutes – 1 hour   

Dealing with Challenging Behaviours

• – Understanding the four main behaviour types  
• – Exploring how to work most effectively with each behaviour   
• – Implementing strategies to ensure you can deal with difficult behaviours and situations effectively including the ESP & AIDA models  

45 minutes – 1 hour

Patterns, Motivations & Bus Stops!

• – Exploring the different behaviour patterns and what motivates us   
• – Identifying and utilising language patterns associated with our behaviours  
• – Understanding that we all have a different “starting point” and “bus stop” 

45 minutes – 1 hour

The HELLO strategy to Networking

You’re about to enter a room of 40 unfamiliar faces for a networking event. Hands up if you’ve got butterflies in your stomach?  If you’re daunted by the idea of networking or want to brush up your networking skills, let me introduce you to the HELLO strategy – 5 simple and memorable tips and tricks to put in to practice to ensure:

• – You have a clear idea of what it is you want to get out of a networking event 
• – You arrive in to that networking room with energy, confidence and a willingness to learn from others  
• – You create the right lasting impression on those you meet

45 minutes – 1 hour

Why saying “no” is an absolute “yes” for the busy EA/PA

• – The Helpful PA – what this really means  
• – How to maintain your work boundaries  
• – What the benefits of saying “no” are 
• – The 6 different ways of saying “no”  
• – How to deliver your “no” message with impact 

45 minutes – 1 hour

Act your shoe size, not your age

At this fun, interactive session you will be introduced to the Competency Learning Ladder and psychological theory that you can access in order to “act your shoe size and not your age” to optimise every learning opportunity!  

45 minutes – 1 hour

The What, Why, When, Where and Who of Continuing Professional Development (CPD)

Understand the what, why, when, where and who of CPD and the value it can add to your EA/PA career

45 minutes – 1 hour

Communicate with IMPACT

At this interactive session you will learn how to share your ideas and proposals with IMPACT.  The session draws on learning from the one day training course “Principles of Persuading and Influencing Skills” which forms a Unit of the IQ/IAM Level 3 Award in Professional PA and Administration Skills.  You will learn:  

• – The key elements of communication  
• – How to apply The Power of Three to your message  
• – How to formulate your message using the IMPACT model 

45 minutes – 1 hour

Problem Solving for the PA & Admin Professional

Are you expected to solve all the problems within your business?  Do you work with a boss who says “Don’t come to me with problems, come to me with solutions”?   
 
At times, being a PA can be extremely challenging. If you’re the ‘go to’ person when things go wrong then you can be under immense pressure to deliver and save the day. So how do you go about keeping your cool and doing exactly that? At this interactive session you will be introduced to the best methods of applying logic and creative thinking to problem solving.  

45 minutes – 1 hour

A-Z Pearls of Wisdom for Executive PAs

Each chapter of Lindsay Taylor’s award winning book can be delivered as an interactive and thought provoking learning session:-

 
A is for Assertiveness  
B is for Beliefs 
C is for Communication  
D is for Delegation  
E is for Empathy  
F is for Feedback  
G is for Gatekeeper 
H is for Helpful  
I is for Imagination  
J is for Juggling the demands of more than one boss 
K is for KISS  
L is for Listening with your whole body  
M is for Me Time  
N is for Neuro Linguistic Programming  
O is for Opinionated  
P is for Perceptual Positions (step into my shoes)  
Q is for Quality Questions 
R is for Red Lorry, Yellow Lorry – how to work quickly and efficiently without getting tongue tied 
S is for Something to be learned from every situation  
T is for Time 
U is for Understanding your power as a PA  
V is for Voice 
W is for Wellbeing  
X is for X marks the spot – how to uncover your personal treasure  
Y is for You  
Z is for Zealous  

Finance & Commercial Development: Ready Made Courses

1 day courses unless stated otherwise

12 delegates maximum

• Commercial & Business Awareness 
• Commercial & Business Awareness for Senior Administration Staff (2)
• Creating & Managing Budgets 
• Finance for Non-Finance Managers (2 day course) 
• Principles of Finance (1)

(1) = A Unit of IQ/IAM Level 3 Award in Professional PA & Administration Skills

(2) = A Unit of IQ/IAM Level 4 Certificate in Office & Administration Management (2 day courses)   

Developing Management Skills : Ready Made Courses

1 day courses unless stated otherwise

12 delegates maximum

• Coaching Development  
• Developing Management & Leadership Skills (1 and 2 day option)  
• Effective Appraisals  
• First time Supervisors & Team Leaders (1 and 2 day option) 
• Motivating your Team 
  
• Setting Objectives 
  

Personal Development: Ready Made Courses

1 day course unless stated otherwise

12 delegates maximum

• Assertiveness & Developing Self Confidence  
• Be a PA with PA – Perfect Awareness (3)
• Coaching Development  
• Introduction to NLP  
• Managing your time, energy, focus & wellbeing (3) 
• Negotiation Skills  
• Perfecting Your Awareness (3) 
• Persuading & Influencing Skills  
• Presenting & Public Speaking  
• Problem Solving & Decision Making 
• Setting Objectives 
• The Art of Communication  
• Time Management & Personal Effectiveness  
  

(3) = Endorsed by The IAM 

PA & Administrative Professionals: Ready Made Courses

1 day course unless stated otherwise

12 delegates maximum

• Be a PA with PA – Perfect Awareness (3)
• Commercial & Business Awareness for Senior Administration Staff (2)
• Effective Office Management (2)
• Introduction to Marketing (1)
• Introduction to Project Management (1)
• Management Skills for Senior Administration Staff (2)
• Managing your time, energy, focus & wellbeing (3)
• Perfecting Your Awareness (3)
• Principles of Business Event Management (1)
• Principles of Finance (1)
• Principles of Human Resources (1)
• Principles of Managing Workload (1)
• Principles of NLP to enhance communication (1)
• Principles of Persuasion & Influencing Skills (1)
• Principles of Self Development (1)
• Principles of Writing for Business (1)
• Produce Minutes of Meetings (1)
• Role of the Executive Personal Assistant (2)
• The Role of the Personal Assistant (1) 

(1) = A Unit of IQ/IAM Level 3 Award in Professional PA & Administration Skills
(2) = A Unit of IQ/IAM Level 4 Certificate in Office & Administration Management (2 day courses)
(3) = Endorsed by The IAM