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Visionary thought leader, founder and President of The Duncan Group
Melba J. Duncan is the Founder and President of The Duncan Group Inc. Since 1985, the firm has been advising CEOs and other corporate leaders regarding specialised senior management support resources. The firm operates across the United States, and offers expertise in four practice areas: recruitment, organisational consulting, coaching and “executive-level” training for professional Assistants.
Ms. Duncan is the Founder and CEO of the Duncan Leadership Institute, which makes available educational programs in highly specialised skills to maximise the capabilities of current and next generation of Senior-Level and C-Suite Assistants, and multiple tiers of administrative support staff. Courses are delivered by academic professionals. She is author of How to Succeed in Business as an Executive Assistant (Macmillan, 1990), The New Executive Assistant: Advice for Succeeding as an Executive or Administrative Assistant, (McGraw-Hill, 1997), and The Idiot’s Guide to African American History (Pearson Education, Inc., 2003). She has also authored numerous articles, including the iconic overview of the Assistant’s role ‘The Case for Executive Assistants’, featured in the Harvard Business Review.
Management, Leadership and Innovation: The Indispensable Role of Executive Support
When Melba Duncan speaks, you can hear a pin drop. Why? Because she is the only leader in the Administrative sector to have the ear of America’s CEOs and she uses her voice to explain to them how best to use their Assistants.
Simply put, she understands and is eloquently vocal about why the best Executive Assistants are indispensable. The tech world will never develop software that can calm a hysterical sales manager, avert a crisis by redrafting a poorly worded email, smooth a customer’s ruffled feathers, and solve a looming HR issue—all within a single hour, and all without interrupting the manager to whom such problems might otherwise have proven a distraction.
Executive Assistants give companies and managers a human face. In Melba’s only Australian appearance this year, join her as she explains how after years of cutting back, companies can boost productivity by arming more managers with this kind of help—and executives who are fortunate enough to have a skilled Assistant can benefit by finding ways to delegate higher-level work to him or her.
Executive–Assistant relationships are business partnerships: Strong ones are win-wins between smart people. In fact, they’re win-win- wins because ultimately the companies reap the benefits. We guarantee that you will leave this session understanding how vital your role is to business and why the role of the EA is truly one of indispensability.
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